My character that I have bought has disappeared and I can’t use him anymore.

[Patraic Thomas 1]

To catsbit,

I have not long ago bought a character( the cowboy character) on sandbox 3D, I have then woke up this morning to go on your fantastic game to realise that my hard earned character has now disappeared and I cannot equip/use him anymore, instead I now have to buy him again.

Please help me catsbit, it would be greatly appreciated,

All the best,

Patraic.

[Benjamin Wascher 19]

17 hours ago, Patraic Thomas said:

To catsbit,

I have not long ago bought a character( the cowboy character) on sandbox 3D, I have then woke up this morning to go on your fantastic game to realise that my hard earned character has now disappeared and I cannot equip/use him anymore, instead I now have to buy him again.

Please help me catsbit, it would be greatly appreciated,

All the best,

Patraic.

Hi there, I am a very good helper of ten Catsbit community. My job is to help users, along with Catsbit.Care

This is probably a glitch with the new 0.3.0 update, resulting in data loss due to the app changing.

Thanks for helping improve the game. You may get a response from Catsbit, maybe or not.

[Catsbit.Care 2,648]

15.02.2020 в 16:10, Patraic Thomas сказал:

To catsbit,

I have not long ago bought a character( the cowboy character) on sandbox 3D, I have then woke up this morning to go on your fantastic game to realise that my hard earned character has now disappeared and I cannot equip/use him anymore, instead I now have to buy him again.

Please help me catsbit, it would be greatly appreciated,

All the best,

Patraic.

Hi there, 

Unfortunately we have to acknowledge that with the version of the game certain players lost their progress or a part of them. 

We are very sorry.  This problem will be eliminated with further updates.

 

[Catsbit.Care 2,648]

12 часов назад, Benjamin Wascher сказал:

Hi there, I am a very good helper of ten Catsbit community. My job is to help users, along with Catsbit.Care

This is probably a glitch with the new 0.3.0 update, resulting in data loss due to the app changing.

Thanks for helping improve the game. You may get a response from Catsbit, maybe or not.

Thank you for assistance, our new Customer Support Specialist :) 

[Patraic Thomas 1]

Thanks catsbit for your help!

All the best,

Patraic