I buy prime but I can't goin in server

[EA7 | 0]

I bought a gift card, I put it in my email, I entered the game, I bought prime, but it showed that I had not bought it and I could not enter the prime server, I turned it off, turned on the phone, but nothing happened

[Catsbit.Care 1,978]

1 hour ago, EA7 | said:

I bought a gift card, I put it in my email, I entered the game, I bought prime, but it showed that I had not bought it and I could not enter the prime server, I turned it off, turned on the phone, but nothing happened

Hi there, 

Please give your player id and send your payment receipt.