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Everything posted by Catsbit.Care
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This item is granted to your account. Sorry for the inconvenience
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Have you got any email from Google Play? You should provide me with the transaction id that looks like GPA.****-****-****-****
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Добрый день, цены не поднимались, они стандартные У вас они меняются в панели в зависимости от курса валют
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Кнопка появляется с 10 уровня
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Добрый день, Возврат вы можете потребовать только через Google Play
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Hi there, Due to increased number of fraud actions, we don't make transfers of purchases
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The problem of not adding the Christmas dollar item
Catsbit.Care replied to saji's topic in Payment problems
Hi there, yes, for sure Please send me the payment receipt and your player id in the game. -
Будем решать проблему, спасибо за обращение
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Добрый день, а можете записать короткое видео? это нам бы помогло для установления причины проблемы
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Вешь купленное не появляется в меню крафта
Catsbit.Care replied to Ainur's topic in Payment problems
Hi there, my point is that nicknames on these screenshots are different there's no id player there's no clear evidence. if he's a real cheater, he will be caught directly in the game with clear evidence that couldn't be refuted -
The latest item purchased was not received
Catsbit.Care replied to hello world's topic in Payment problems
Hi there, Thanks for your reply These items were bought on another account 44DADACE7EEF2923 -
Exchange of a product of the same value
Catsbit.Care replied to UM PLAYER ALEATÓRIO's topic in Payment problems
I'm really sorry that you are not satisfied with this item This item will have some fixes in the future -
Hi there, we can check the data that come from Google Play/App Store Do you have any payment receipt from them?
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Добрый день, Предмет был выдан на ваш аккаунт Извините за неудобства
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Предмет был выдан на ваш аккаунт Извините за неудобства
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Вещь купленная не выдалась и не появилась в меню Крафта
Catsbit.Care replied to ГЛАВ ВРАЧ's topic in Payment problems
Вещь была выдана на ваш аккаунт Извините за неудобства -
Exchange of a product of the same value
Catsbit.Care replied to UM PLAYER ALEATÓRIO's topic in Payment problems
Hi there, no, unfortunately, it doesn't work like that -
Убрали прайм с вашего аккаунта Спасибо за честность!
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Купил шапку Санты, оплата прошла, а шапка не задонатилась!
Catsbit.Care replied to Magam's topic in Payment problems
Шапка выдана Извините за неудобства -
The latest item purchased was not received
Catsbit.Care replied to hello world's topic in Payment problems
Hi there, thanks for all the information provided Can you please send better screenshots or write down transaction id? because they are hardly readable -
Пугало выдано на ваш аккаунт Извините за неудобства
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Hi there, this item is granted to your account sorry for the inconvenience
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Добрый день, пришлите, пожалуйста, подтверждение платежа и id транзакции
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Добрый день, подскажите, пожалуйста, ваш id игрока
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Проверьте id, по данному id не найдено ни одного аккаунта