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Player3532

Gems

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On 04/13/20, I was charged $6.35 ($5.99 plus taxes) for the Gems I had purchased, but I never received them. I had clicked on the gem package “7 gems for $5.99” and entered my password, and the transaction was complete but I still have not gotten my gems. Please help!

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On 4/17/2020 at 9:46 PM, Player3532 said:

On 04/13/20, I was charged $6.35 ($5.99 plus taxes) for the Gems I had purchased, but I never received them. I had clicked on the gem package “7 gems for $5.99” and entered my password, and the transaction was complete but I still have not gotten my gems. Please help!

Hi there, 

Please precise your transaction ID, we will check it out! 

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On 4/26/2020 at 3:25 AM, Player3532 said:

Where would the transaction number be found?

Hi there, 

While making a purchase, you had to get a message on your mail with transaction ID. Please provide us with it for verification. 

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