Player3532 0 Posted April 17, 2020 On 04/13/20, I was charged $6.35 ($5.99 plus taxes) for the Gems I had purchased, but I never received them. I had clicked on the gem package “7 gems for $5.99” and entered my password, and the transaction was complete but I still have not gotten my gems. Please help! Share this post Link to post Share on other sites
Jason_dev 9 Posted April 18, 2020 Maybe you need to relaunch the app Share this post Link to post Share on other sites
Catsbit.Care 2,662 Posted April 20, 2020 On 4/17/2020 at 9:46 PM, Player3532 said: On 04/13/20, I was charged $6.35 ($5.99 plus taxes) for the Gems I had purchased, but I never received them. I had clicked on the gem package “7 gems for $5.99” and entered my password, and the transaction was complete but I still have not gotten my gems. Please help! Hi there, Please precise your transaction ID, we will check it out! Share this post Link to post Share on other sites
Player3532 0 Posted April 26, 2020 Where would the transaction number be found? Share this post Link to post Share on other sites
Catsbit.Care 2,662 Posted April 27, 2020 On 4/26/2020 at 3:25 AM, Player3532 said: Where would the transaction number be found? Hi there, While making a purchase, you had to get a message on your mail with transaction ID. Please provide us with it for verification. 1 Share this post Link to post Share on other sites